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Q: I want to return my purchase! What do I do?

A: If you are not 100% satisfied with your purchase from PremiumLingerieStore.com, Inc. you can return your item(s) for a full refund within 365 days of purchase. (Returns must be unworn, in the state you received them, and in the original packaging.)


Q: How long does it take for me to get a refund?

A: It may take 4-5 business days for your return to reach the PremiumLingerieStore.com Fulfillment Centers. Once it is received and inspected by the fulfillment centers (usually within 72 hours of receipt), Your refund will be processed and automatically applied to your credit card or original method of payment within 2 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.


Q: Do you do back orders?

A: No. PremiumLingerieStore.com does not do back orders. If an item is out of stock the PremiumLingerieStore.com Customer Loyalty Team will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.


Q: Is it safe to use my credit card on your site?

A:Yes! PremiumLingerieStore.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.


Q: Do you accept international credit cards?

A: Currently PremiumLingerieStore.com can accept international credit cards, Please note that the credit card must be issued and contain a logo from either Visa, MasterCard, Discover, or American Express.

On the checkout page, there will be a billing and shipping section. Please do the following:

For the billing information

  • Enter your street address on Address Line 1.

  • Enter your City, County or Province, and Postal Code on Address Line 2.

  • Enter your Country for the city.

  • Enter the state.

  • Enter the zip code.

For the shipping information

  • Please enter the correct information in the appropriate field.

  • Orders placed with the use of an International Credit Card may take up to 72 hours to finalize prior to shipping. We apologize for any inconvenience this may cause.

Q: When placing an order I get an error message stating that there has been an authorization failure. What went wrong?

A: Please double check the credit card number and expiration date on your card. Also, please be aware that PremiumLingerieStore.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment which will be process by PayPal.



Q: What is PayPal?

A: PayPal is a payment method for online purchases enabling buyers and businesses to send and receive money online. As of today, PayPal has over 100 million member accounts in 190 countries and regions. One advantage of using PayPal payment method is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card and other financial information to the merchant.


Q: How do I sign up for PayPal?

A: You can sign up for a PayPal account by going to https://www.paypal.com.


Q: How do I use a Paypal payment option?

A: Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.


Q: What do I do if I have questions about my PayPal account?

A: You may contact PayPal customer service by calling 888-221-1161  or go to https://www.paypal.com for support and additional information.


Q: How is billing done for PayPal?

A: Customers who sign up for a PayPal account must sign a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.


Q: When are funds transferred out of my PayPal account for my order?

A: PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service by calling 888-221-1161.


Q: Are there any shipping restrictions when using PayPal to place my order?

A: Please be advised that PayPal orders may be shipped "signature required" in accordance with PayPal policies and procedures.